Privacy policy

Who this covers

This policy covers playertwoworks.com, run by Player Two Works LLC in metro Detroit, Michigan ("Player Two Works," "I," or "me"). Work for clients is covered separately by the agreement we sign.

What I collect

• What you send through the contact form: your name, email address, company (if you add it), the service you're interested in, and your message.
• What you give when booking a call or session: your name, email address, the time you picked, and anything you add to the booking form.
• Payment details for paid sessions, entered directly with the payment provider. I never see or store your card number.
• Your IP address, held for up to one hour to block spam on the contact form, then discarded.
• Basic technical logs kept by the hosting provider, such as request times and error messages, used to keep the site running.

What I don't do

• No advertising or tracking cookies, and no tracking you across other sites.
• No selling or renting your information, ever.
• No newsletter or automated email sequences unless you ask to be added.
• If I add website analytics later, it will be a privacy-friendly tool that doesn't use cookies, and this policy will be updated first.

How I use it

• To reply to you and schedule calls or sessions.
• To keep a record of our conversations and any work we do together.
• To send invoices and receipts, and to meet tax and legal record-keeping requirements.
• To protect the site from spam and abuse.

Services that handle your information

I use a small number of trusted services to run the business. Each one handles your information only to provide its service to me:

• Vercel, which hosts this website.
• Resend, which delivers contact form messages to my inbox.
• Google Workspace, for email and documents.
• Cal.com, for booking calls and sessions.
• Stripe, for payments.
• A customer relationship management (CRM) tool, to keep track of conversations and next steps.
• An automation server I run, which files enquiries in the CRM and alerts me.
• Anthropic's Claude AI, to summarize enquiries and draft replies. I review every reply before it's sent, and nothing you send is used to train AI models.

How long I keep it

Enquiries that don't lead to work are kept for up to two years, then deleted. Records for clients are kept for as long as we work together and for up to seven years afterward, for tax and legal reasons. You can ask me to delete your information sooner, and I will unless the law requires me to keep it.

Your choices

You can ask what information I hold about you, ask me to correct it, or ask me to delete it. Email brett@playertwoworks.com and I'll reply within 30 days.

Security

I protect your information with two-factor authentication, a password manager, and access limited to me. No system is perfectly secure, but if something ever goes wrong with your information, I'll tell you promptly.

Children

This site is for businesses and adults. I don't knowingly collect information from anyone under 16.

Changes

If this policy changes, the updated version will be posted here with a new date. Significant changes will be noted at the top of the page.

Contact

Questions about privacy: brett@playertwoworks.com.